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Shipping & Returns

Joebuy.com Global Shipping Guide

Global Postal Service - No Tracking
Postal Service - No Tracking is usually the most economical shipping method and typically carried by a national postal service. It charges by the actual package weight. Additionally, it comes with no minimal charge per package; therefore, it is very suitable for small packages. The actual shipping time varies from country to country, but it may take somewhere from10-20 business days?(14 - 28 week days). The major drawback of Postal Service - No Tracking is that it does not provide tracking. Hence, we don't recommend the usage of Postal Service - No Tracking for any order over USD $30.

Global Postal Service - Tracking
Postal Service - Tracking is also carried out by a national postal service, but includes tracking capability. The couriers charge a fixed tracking fee per package, typically ranging from USD $1-3. Additionally, it varies from country to country and can take?10-18 business days?(14 - 26 week days). We recommend the use of Postal Service - Tracking to improve your experience.

Global Postal Expedited
Postal Expedited takes?6-8 business days?(8 - 12 week days), and generally it is provided by EMS or other specialized global e-commerce shipping couriers. It is highly recommended to use for oversized packages or items with shipping restrictions; such as those containing liquids, batteries, powders or gels that cannot be shipped with Express Expedited. To ensure fast delivery when you order USD $60 or more, we only recommend the usage of Express Expedited and Postal Expedited.

Global Express Expedited
Express Expedited is the fastest way to ship your product globally. It typically takes?3-4 business days?(5-7 week days) to arrive and is carried by one of the following global express shipping companies: DHL, UPS, FedEx, and TNT. We have very good discounted prices from the couriers to save money; we highly recommend the usage of Express Expedited for the best shopping experience. The tracking for Express Expedited is far superior to those of its counterparts. It includes updates on every step of the way. The only drawback of Express Expedited is that it comes with a minimal charge of USD $10-15 per package. Therefore, it would only be economical, if the order is at least USD $40 or more.

Important Tips for Express Expedited:?The shipping price increases when the weight exceeds the 500mg mark. In other words, if the order is 999mg, the shipping cost is the same as 501mg.

Additionally, all expedited deliveries require a signature upon arrival, and are not always suitable for P.O. Box addresses. If a P.O. Box address is provided, we may contact the customer for an alternate address, an actual residence/place of business, to insure there are no delays during the delivery process.

Enjoy savings on shipping time and cost by following these tips!

Local Expedited & Local Standard Shipping
We have warehouses in North America and Europe, but unfortunately they do not carry all of our products. If an item can be shipped from one of these warehouses, it will say so on the product page above the 'Add-To-Cart' button. Additionally, whenever we can use our North American or European warehouses to fulfill an order, it will display Local Expedited or Local Standard Shipping on the check out page.

Shipping Insurance
Typically a courier provides very minimal or no direct shipping insurance for any package that is shipped. Therefore, we recommend buying shipping insurance from us on the 'Check Out' page. We track millions of packages every month to calculate the loss and damage rates, which directly reflect the prices that are seen on our site. Our shipping insurance is usually very reasonable and affordable.

Tax & Duty Insurance
Each country has different rules concerning import duties and taxes. Often, there may not be a charge, but there is also the chance that upon arrival the customer will be charged taxes/duties; in which case the customer is responsible for the extra charges. To completely remove the stress and uncertainty from a shopping experience, we recommend the purchase of Tax & Duty Insurance from us. As long as Tax & Duty Insurance is bought, we will fully reimburse customers any additional tax or duty fees that may have been incurred.

Welcome And Happy Shopping!

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